August 21, 2011 will be a day many hopeful Royal Caribbean International Serenade of the Seas passengers will not forget. Over 100 passengers were left stranded in San Juan, when port officials deemed it necessary for Serenade to leave the port 3 hours earlier then scheduled. The threat of Hurricane Irene was a serious safety issue.
After mayhem broke out online about the stranded passengers not being compensated, RCI announced today that they will compensate the passengers that did arrive to the first port of call 30% of a cruise fare as a “gesture of goodwill” and will offer a separate compensation for those that missed the cruise in its entirety. [to be announced after RCI contacts the passengers]
UPDATE from RCCL.com :
We ask that guests who are scheduled to sail on Enchantment of the Seas on September 3, provide ample time to arrive at the port for boarding. The ship’s 4:00 p.m. departure will not be delayed due to the event traffic. As a reminder, all guests must be checked in and onboard the ship 60 minutes prior to sail time.